Documentation that protects your your margins.
Ensure every service job is executed to standard and fully documented with photos, measurements, and approvals — creating a complete, structured evidence package for each claim — so you can protect margins, reduce disputes, and accelerate reimbursements.
Onboarding and upskilling in the flow of work
Move from one‑and‑done training events to continuous, in‑the‑flow development. Frontline workers follow guided workflows that double as training, ask questions in natural language, connect with experts when needed, and build competency step by step — while leaders get clear visibility into who is qualified for what work.
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Guided service procedures aligned to warranty rules
Ensure technicians follow the right steps, use approved parts, and capture the evidence required for warranty coverage by embedding OEM or service policy rules directly into the workflow.
Digital workflows for warranty repairs, campaigns, recalls, and goodwill work- Enforced step order, mandatory fields, and policy‑specific checks
- Validation of required measurements, torque values, or diagnostic steps
- Clear separation of warranty vs. non‑warranty tasks where needed
Evidence packages generated automatically
Capture all required proof — photos, measurements, parts used, signatures — in a structured way as part of the job, then assemble it into a standardized evidence package that can be reviewed and shared with OEMs, dealers, or customers.
- Photo and video capture at specific steps (before/after, problem/solution)
- Recording of parts used, serials, and labor times in context of the job
- Electronic signatures for technician, supervisor, and customer (where applicable)
- One‑click generation of a claim‑ready record or export for your warranty system
Traceability and insights across the warranty lifecycle
Give warranty, service, and quality teams full visibility into how work was actually executed across sites and networks, so they can spot patterns, manage risk, and improve products and procedures.
- Searchable history of jobs and claims with execution‑level detail (who, what, when, how)
- Dashboards showing claim approval rates, common failure modes, and documentation quality
- Ability to drill down by technician, dealer, site, product, or component
- Integration with DMS/ERP, CRM, and warranty systems for end‑to‑end traceability
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Oil & Gas
Digitize daily rounds, rig inspections, and preventive maintenance with guided workflows that capture evidence for regulators and reduce unplanned downtime offshore and onshore.
Automotive
Standardize dealer and workshop inspections — from PDI to complex warranty repairs — so every technician follows the same steps and documents every job with defendable evidence.
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Turn equipment inspections and calibration routines into GxP‑compliant workflows that tie directly to batch records and lab operations, with audit‑ready documentation.
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Digitize line inspections, lubrication routes, and PM tasks so operators and maintenance teams prevent breakdowns and standardize checks across sites and shifts.
