Thrive in Service Delivery Complexity
Atheer helps manufacturers’ service and support teams to stand out in complex and crowded service provider networks, deliver amazing service, and maximize profitability.
TRUSTED BY THE WORLD'S LEADING EQUIPMENT MANUFACTURERS
Cost-effective coordination, consistency, and quality across your entire service network
If your business relies on a network of installers, contractors, technicians, and field service engineers, Atheer unlocks cost-effective activation and optimized support of all service partners. The result is coordinated service delivery that delights customers.
Pick up where your work order and dispatch operations leave off. Gain unprecedented visibility into actual work execution, drive service standards, and accelerate revenue growth through service channel partners. Why buy separate tools for digital forms, remote assistance, documentation, learning, and automation when Atheer delivers all in a single, easy-to-deploy platform?
Improve Customer Satisfaction
Increase Service Efficiency
Customer Satisfaction
Deliver remarkable customer experiences
You manufacture great products, but only a fraction of your customer’s satisfaction is measurable through quality. Amazing customer experiences happen with service. And that service is often delivered by technicians who work for themselves, third parties, or partners.How do you ensure the people installing, setting up, and troubleshooting your products are empowered to perform as well as your own experts? It’s easy with Atheer.
- Increase service readiness
- Improve service delivery performance
Service Efficiencies
Support your service network cost-effectively
Service operations are costly when you have to handle heavy volumes of service and support calls. The uncertainty and inconsistency of supporting customers through third-party service providers only compound these costs. When greater customer visibility and better service delivery coordination will allow you to do more with less, rely on Atheer.
- Resolve issues faster
- Eliminate support calls & truck rolls
BUSINESS IMPACT
A proven approach to improving service performance across your extended service network
Leading manufacturers rely on Atheer to digitally transform their service networks with some amazing results.
40%
resolution time
90%
service efficiency
25%
hire onboarding
30%
fix rates
TRUSTED
Transforming Service At The World’s Leading Manufacturers
Volkswagen Group UK Deploys
Atheer To Its Retailer Network
Volkswagen Group UK is deploying the Atheer Platform to its retailer network across the United Kingdom, with more than 430 retailers already live.
The RELS (Remote Expert Live Support) system uses Atheer’s platform to connect retailer technicians to Volkswagen Group UK’s technical support experts based in Milton Keynes.
93%
VW UK’s retailer repair efficiency skyrocketed by 93% after the introduction of Atheer
Excel at service delivery through extended partner networks
Use Atheer to help your installers, contractors and technicians install, service and manage assets for amazing customer experiences.
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What’s New At Atheer?
InsightsThe Hidden (and Obvious) Costs of Poor Service Performance
The Hidden (and Obvious) Costs of Poor Service Performance The average manufacturing company faces a
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InsightsWhy Is It So Hard to Deliver a Consistently Excellent Customer Experience Through Your Distribution Channels?
Why Is It So Hard to Deliver a Consistently Excellent Customer Experience Through Your Distribution
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NEWSAtheer Achieves SOC 2 Type 2 Re-accreditation
Why Our SOC 2 Type 2 Re-accreditation is More Than a Certificate to Us Is a certification or re-accr
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