The Service Performance Platform

INSTALL FASTER. SERVICE BETTER.

Equipment manufacturers rely on Atheer to help their installers, contractors and technicians install, service and manage assets right, the first time.

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TRUSTED BY THE WORLD'S LEADING EQUIPMENT MANUFACTURERS

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DELIVER CONSISTENT SERVICE

Drive consistency, quality and efficiency across your entire service network - regardless of technician experience

If your business relies on a network of installers, contractors, and technicians , Atheer lets you take control of service performance across your entire service network.  Gain unprecedented visibility into actual work execution, drive consistency and accelerate change. Why buy separate tools for digital forms, remote assistance, documentation, learning, and automation when Atheer delivers all in a single, easy to deploy, platform?

Increase Quality

Increase Quality

Resolve Faster

Resolve Faster

Drive Efficiency

Drive Efficiency

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INCREASE QUALITY

Increase quality with reliable, traceable technician self-service

Atheer’s Service Performance Platform TM is a suite of modern digital tools that allow you to support technicians across your extended service network with the knowledge, resources, instructions, and remote expertise they need to do the job right, the first time.

RESOLVE FASTER

Resolve faster with remote assistance

Atheer connects your installers, contractors, and  service partners with the knowledge, support, expertise, and guidance to deliver world class service. From visual work instructions to integrated remote assistance, Atheer is the complete end to end Service Performance Platform TM for equipment manufacturers and their service networks.

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DRIVE EFFICIENCY

Drive efficiency with digitized processes

Atheer’s no-code approach allows you to easily build, deploy, and manage digital services workflows at scale across all of your service partners – we can help you on your journey to your services operating model of the future.

BUSINESS IMPACT

A proven approach to improving service performance across your extended service network

Leading equipment manufacturers rely on the Atheer Service Performance Platform TM to digitally transform their service operating models and deliver real business impact, fast.

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40%

Reduction in service

resolution time

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90%

Increase in

service efficiency

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25%

Reduction in new

hire onboarding

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30%

Increase in first time

fix rates

TRUSTED

Transforming service operations 
at the world’s leading manufacturers

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Volkswagen Group UK deploys
Atheer to its retailer network

Volkswagen Group UK is deploying the Atheer Service Performance Platform to its retailer network across the United Kingdom, with more than 430 retailers already live.

The RELS (Remote Expert Live Support) system uses Atheer’s Service Performance Platform to connect retailer technicians to Volkswagen Group UK’s technical support experts based in Milton Keynes.

93%

VW UK’s retailer repair efficiency skyrocketed by 93% after the introduction of Atheer

Deploy your own Service Performance Platform in days.

Use Atheer to help your installers, contractors and technicians install, service and manage assets right the first time.

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