Thrive in Service Delivery Complexity

Atheer helps manufacturers’ service and support teams to stand out in complex and crowded service provider networks, deliver amazing service, and maximize profitability.

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TRUSTED BY THE WORLD'S LEADING EQUIPMENT MANUFACTURERS

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Cost-effective coordination, consistency, and quality across your entire service network

If your business relies on a network of installers, contractors, technicians, and field service engineers, Atheer unlocks cost-effective activation and optimized support of all service partners. The result is coordinated service delivery that delights customers.

 

Pick up where your work order and dispatch operations leave off. Gain unprecedented visibility into actual work execution, drive service standards, and accelerate revenue growth through service channel partners. Why buy separate tools for digital forms, remote assistance, documentation, learning, and automation when Atheer delivers all in a single, easy-to-deploy platform?

Drive Efficiency

Improve Customer Satisfaction

Resolve Faster

Increase Service Efficiency

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Customer Satisfaction

Deliver remarkable customer experiences

You manufacture great products, but only a fraction of your customer’s satisfaction is measurable through quality. Amazing customer experiences happen with service. And that service is often delivered by technicians who work for themselves, third parties, or partners.How do you ensure the people installing, setting up, and troubleshooting your products are empowered to perform as well as your own experts? It’s easy with Atheer.

  • Increase service readiness
  • Improve service delivery performance
Service Efficiencies

Support your service network cost-effectively


Service operations are costly when you have to handle heavy volumes of service and support calls. The uncertainty and inconsistency of supporting customers through third-party service providers only compound these costs. When greater customer visibility and better service delivery coordination will allow you to do more with less, rely on Atheer.

  • Resolve issues faster
  • Eliminate support calls & truck rolls
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BUSINESS IMPACT

A proven approach to improving service performance across your extended service network

Leading manufacturers rely on Atheer to digitally transform their service networks with some amazing results.

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40%

Reduction in service

resolution time

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90%

Increase in

service efficiency

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25%

Reduction in new

hire onboarding

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30%

Increase in first time

fix rates

TRUSTED

Transforming Service At The World’s Leading Manufacturers

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Volkswagen Group UK Deploys
Atheer To Its Retailer Network

Volkswagen Group UK is deploying the Atheer Platform to its retailer network across the United Kingdom, with more than 430 retailers already live.

The RELS (Remote Expert Live Support) system uses Atheer’s platform to connect retailer technicians to Volkswagen Group UK’s technical support experts based in Milton Keynes.

93%

VW UK’s retailer repair efficiency skyrocketed by 93% after the introduction of Atheer

Excel at service delivery through extended partner networks

Use Atheer to help your installers, contractors and technicians install, service and manage assets for amazing customer experiences.

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