Expert help, without the travel.
Connect frontline technicians with experts through secure, AR‑enabled video sessions and shared context, so complex issues are diagnosed and resolved faster — without waiting days for someone to get on a plane.
Remote expertise at the point of work
Put expert knowledge in every technician’s hands, wherever they are. Frontline teams can start secure video sessions in seconds, share what they see, receive step‑by‑step guidance with AR overlays, and capture each session as reusable knowledge — cutting travel, speeding resolution, and making scarce expertise go further.
administrative time
travel costs
See what your technicians see — instantly
Connect frontline workers to the right expert with a single tap, so specialists can see the issue in real time, annotate on screen, and guide the technician through the safest, most effective next steps.
Live video sessions with bidirectional audio and image stabilization for noisy, complex environments- On‑screen annotations and pointers drawn directly over the technician’s view
- Screen sharing for documents, drawings, and diagnostics
- Guest access for contractors or OEM partners without requiring full accounts
Contextual guidance, not just a call
Combine live remote support with asset context, procedures, and knowledge so experts and technicians collaborate with the full picture — not just a video feed.
- Asset‑centric panels showing equipment history, open tickets, manuals, and prior failures beside the live session
- One‑click access to relevant SOPs and troubleshooting guides during the call
- Ability to launch guided workflows from within a session when a procedure is needed
- Session notes and links attached back to the asset or work order
Capture and reuse expert knowledge
Turn every remote support interaction into reusable knowledge by recording sessions, tagging them to assets and issues, and making them searchable for future training and self‑service resolution.
- Optional session recording with consent, stored securely and linked to assets or work orders
- Automatic capture of timestamps, participants, and key annotations
- Searchable library of past sessions and clips for training and just‑in‑time learning
- AI agents that can summarize sessions, extract procedures, and suggest new guided workflows
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Oil & Gas
Digitize daily rounds, rig inspections, and preventive maintenance with guided workflows that capture evidence for regulators and reduce unplanned downtime offshore and onshore.
Automotive
Standardize dealer and workshop inspections — from PDI to complex warranty repairs — so every technician follows the same steps and documents every job with defendable evidence.
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Turn equipment inspections and calibration routines into GxP‑compliant workflows that tie directly to batch records and lab operations, with audit‑ready documentation.
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Digitize line inspections, lubrication routes, and PM tasks so operators and maintenance teams prevent breakdowns and standardize checks across sites and shifts.
