The execution gap in automotive
Dealer management systems and OEM portals plan and record work, but they stop at the workshop door — leaving a critical execution gap between the procedures you define and what actually happens at each dealer, on each job.
Inconsistent service quality across networks
Dealer and service partners vary widely in process discipline, tooling, and training, creating inconsistent customer experience and brand risk.
Warranty pressure and incomplete documentation
High warranty costs collide with missing or poor‑quality evidence, leading to rejected claims, disputes with dealers, and margin erosion.
Training that does not stick, skills gap for EV and software
New models, EV platforms, and software‑defined features outpace traditional training, leaving technicians to rely on tribal knowledge and guesswork.
No visibility into how work is performed
OEMs and importers see closed jobs and claim codes, but lack execution‑level data on which steps were followed, where errors occur, and how dealers really work.
Driving greater operational efficiency
Explore how Atheer applies to real automotive operations — from PDI and warranty documentation to EV repair and remote diagnostics — with solutions that are proven in dealer networks and ready to scale.
Remote expert support and collaboration
Ensure every pre‑delivery inspection follows OEM standards, captures the right evidence, and generates a complete digital record that travels with the vehicle and protects your brand at handover and beyond.
Typical use cases: New vehicle PDI, Used vehicle reconditioning checks, Delivery quality sign‑off and customer‑visible checklists
Warranty repair and documentation
Digitize warranty procedures so every technician follows the correct steps, captures required evidence, and submits claims with a defensible, structured record — reducing disputes and protecting margins.
Typical use cases: Warranty repairs and campaigns, Goodwill repairs with enhanced documentation, Complex fault repairs requiring multi‑step diagnostics
Technician training, EV and software enablement
Turn every guided workflow into training in the flow of work, and use AI‑powered assistants and remote coaching to bring technicians up to speed on EV, ADAS, and software‑defined vehicles faster.
Typical use cases: Onboarding new technicians, EV/high‑voltage and ADAS procedures, Just‑in‑time refreshers for rare or complex repairs
Remote diagnostics and expert support
Connect dealer technicians with OEM or regional experts through secure video and shared context so complex issues are diagnosed right the first time, without waiting days for on‑site support.
Typical use cases: Remote support for hard‑to‑diagnose issues, Escalations from dealers to OEM/importer technical teams, Support for field engineers in fleet or industrial equipment contexts
“Atheer enables our Technical Service Centre to support Volkswagen Groupʼs innovative new vehicles with industry-leading customer service, reliability, and safety.”
