December 18, 2023

We’re Thrilled to be Recognized as a Major Player in the IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023-2024 Vendor Assessment

Atheer has been named a Major Player in the IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023–2024 Vendor Assessment. We couldn’t be more excited!

Here’s why we believe this is so significant.

Industry insiders may know that this report highlights the need for effective service life-cycle management (SLM). They may also understand how it explicitly identifies service experience as a pivotal opportunity to create differentiated experiences that drive buyer behavior. If it seems like you’ve heard us focus on similar themes before, you’re not wrong.

We have always believed in SLM’s vital role in driving enhanced value in customer relationships across business verticals. It wouldn’t be a stretch to claim it’s one of the most significant enabling technologies. As customer expectations expand, it is becoming increasingly clear that while product innovation is essential to get in through the door, service delivery determines how long they will stay.

As the role of SLM becomes an influencer of business success, OEMs need strong and capable service processes. Service organizations also need to learn to leverage the power of modern technology (like generative AI) to drive better service outcomes.

The fact that IDC focuses on a set of issues we have made core to our being is an encouraging validation of our vision.

What does this mean for service transformation-focused leaders?

Sure, it’s a great list to be on, and it’s clear that the experts recognize the strategic impact of service management. What’s the message for OEM leaders?

Today, service life-cycle management is evolving fast to enhance efficiency and effectiveness. Technologies must be agile to scale and support new capabilities, such as remote assistance and flexible digital workflows that help enterprises deliver elevated service experiences. Service isn’t a silo. It’s a competitive differentiator that not only helps solve problems but also helps transform and ensure value creation that goes beyond one team.

We are proud to be ranked a Major Player based on the strength of our vision, our current product capabilities, and our demonstrated customer impact. That’s something to be thrilled about!