Atheer: A look back at 2023 and a peek ahead at 2024

Atheer: A look back at 2023 and a peek ahead at 2024

Time flies when you are having fun. 2023 passed by in what seemed like a flash. We achieved some major milestones, forged deep partnerships, and kept moving forward in a year filled with economic uncertainty.

In the last year, we focused on evolving our service offerings, strengthening our service portfolio, delivering cutting-edge solutions in Field Service Management, and building partnerships to fuel our growth story.

Here is a look at the year that was.

In the big league

One of the most significant achievements for Atheer in 2023 was the acknowledgment our solutions received.

It started when we were recognized as a Major Player in the IDC MarketScape: Worldwide Field Service Management Solutions for Oil and Gas 2023–2024 Vendor Assessment and soon after that, as a Major Player in the IDC MarketScape: Worldwide Field Service Management Applications 2023–2024 Vendor Assessment report. The icing on the cake was being named a Major Player in IDC’s MarketScape: Worldwide Service Life-Cycle Management Platforms 2023–2024 Vendor Assessment report.

We understand the thorough evaluations of solutions that go into these reports. That’s why it is gratifying to be seen as expert solution providers in those solutions spaces.

We believe our inclusion in these reports recognizes our expertise. Beyond that, we believe it validates the market's need for robust and comprehensive solutions to enable and empower field service teams. We think these solutions are especially important for enterprises that work with teams of contractors or third-party partners.

Comprehensive field service management solutions and platforms allow enterprises to deliver differentiated service experiences and enhanced value in customer relationships across business verticals. But more on that a bit later.

The stamp of approval - certifications and reaccreditations

SOC 2 Type 2 Compliance matters now more than ever because of the rising market volatility and growing sophistication of threat actors. As hackers’ capabilities and methods evolve, regulations like these become essential to differentiate robust and relevant solutions from the masses of offerings available.

A SOC 2 Type 2 certification demonstrates an organization’s effectiveness in implementing administrative and technical controls and policies. These rigorous independent third-party SOC 2 audits guarantee that those who clear them can deliver information systems relevant to security, availability, processing integrity, confidentiality, and privacy.

Our SOC 2 Type 2 certification in 2022 and the reaccreditations in 2023 were natural outcomes of our commitment to customer data protection and privacy. The certification confirmed that our practices meet the strictest compliance requirements. The reaccreditation demonstrates that our solutions ensure strict compliance while working diligently to improve worker safety, prolong asset life, and reduce unplanned downtime.

Atheer customers can rest assured that their data is securely stored and processed.

A new strategic partnership

In 2023, we partnered with Praxworxs, a leading technology solutions provider in digital transformation, enterprise learning, and workforce training.

The strategic partnership in the Asia-Pacific region is creating cutting-edge technology solutions and transforming industries with the help of a human-centric connected workforce. Praxworxs is extending Atheers’ solutions with decades of experience in enterprise learning and workforce training.

Improving product experience

We released the Iris update last year to elevate the quality of our white labeling features and expanded our API for easier integration to Atheer. The Remote Control AirSessions featured in this update tackles troubleshooting and complex repairs for equipment manufacturers.

We also introduced our new advanced analytics engine, AirInsights, to give businesses unprecedented real-time visibility into service operations.

Strategic focus

Delivering elevated customer experiences is now imperative for good business outcomes. Driving greater standardization across the entire service network and ensuring that all installers, contractors, and service partners deliver differentiated and uniform service experiences is a vital enabler of optimal and differentiated customer experiences.

Our goal has been to alleviate service performance challenges for our clients with our solutions. We are technology partners whose solutions improve operational efficiency and offer vital troubleshooting and diagnostic information alongside remote assistance. These capabilities help businesses increase service levels and improve operational transparency, knowledge, and productivity.

Our service standardization tools ensure better performance by providing access to real-time service delivery data. With this data, service teams—including OEM aftersales, teams, and onsite teams, can plan work and evaluate their performance across various safety and efficiency tasks.

The strong need for service solutions that allow OEMs to build branded service delivery experiences cost-effectively is growing, and the benefits are proven. Our customers continue to see 40% increases in service resolution times and 25% reductions in the time onboarding new service providers. Given the success of our customers, we intend to persist on the path of innovation and continue improving our service management platform and other products to solve their challenges and make service delivery more seamless, streamlined, and safe.

As we enter 2024, we are excited to forge new strategic partnerships and keep innovating and improving our solution. We thank our customers, partners, and employees for their unwavering support in our journey and hope to reach greater heights of success in the coming year.

Sources: IDC, IDC MarketScape: Worldwide Field Service Management Solutions for Oil and Gas 2023–2024 Vendor Assessment, Doc # US50040023, November 2023

IDC, IDC MarketScape: Worldwide Field Service Management Applications 2023-2024 Vendor Assessment, Doc # US49989523, December 2023

IDC, IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023–2024 Vendor Assessment, Doc #US49989623, October 2023