Parker Wellbore: Enabling offshore issue resolution without dispatch.
Atheer powers RELS (Remote Expert Live Support) a VW Group UK system for connecting more than 430 retailer service centers to their technical support experts based in Milton Keynes.
No visibility into work done by partners or dealers.
Overextended experts and long resolution times.
Difficult onboarding for new service techs.
What Atheer delivers:
We strive to understand the push-pull of cross-company service relationships—the organizational behavior and operational norms resulting from traditional contractual obligations.
We believe there’s a better way for service networks to operate. Our core values direct us toward developing products that deliver on this conviction.
Remote AR support to reduce dispatch and rework.
Timestamped proof of work for warranty and compliance.
Standardized instructions across partners and regions.
Install base visibility to enable proactive service.
Language barriers and outdated training materials.
Gaps in proof when something goes wrong.
What Atheer delivers:
We strive to understand the push-pull of cross-company service relationships—the organizational behavior and operational norms resulting from traditional contractual obligations.
We believe there’s a better way for service networks to operate. Our core values direct us toward developing products that deliver on this conviction.
Validated execution with step-level confirmation.
Digital forms that trigger actions and capture evidence.
We strive to understand the push-pull of cross-company service relationships—the organizational behavior and operational norms resulting from traditional contractual obligations.
We believe there’s a better way for service networks to operate. Our core values direct us toward developing products that deliver on this conviction.
No visibility into work done by partners or dealers.
Overextended experts and long resolution times.
Difficult onboarding for new service techs.
What Atheer delivers:
We strive to understand the push-pull of cross-company service relationships—the organizational behavior and operational norms resulting from traditional contractual obligations.
We believe there’s a better way for service networks to operate. Our core values direct us toward developing products that deliver on this conviction.
Remote AR support to reduce dispatch and rework.
Timestamped proof of work for warranty and compliance.
Standardized instructions across partners and regions.
Install base visibility to enable proactive service.
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