CHANGE OFFERS OPPORTUNITY
The automotive industry is in the midst of massive and transformative change
As the automotive industry grapples with the opportunities presented by EVs, accelerating competition, the pressures on margins created by the post-pandemic economy, and the shortages of key components caused by supply chain disruptions, it is also having to meet the challenge of skilled technician shortages in their aftersales operations.
Achieving adequate returns on growing BEV portfolios will be a major challenge for automakers, Clark says. The auto industry is known for thin margins, and though some established companies generate operating margins as high as 10%-12% on traditional vehicle sales, it will be tough to earn those returns as alternative fuel vehicles are rolled out.
RELS (Remote Expert Live Support) enables our Technical Service Centre to support Volkswagen Group’s innovative new vehicles with industry-leading customer service, reliability and safety. We believe it will be a major driver to transform the way we service and maintain the millions of new Volkswagen Group vehicles that will hit in the road the next few years. And we value Atheer's partnership and the power of the Atheer platform in making this a reality.
Following a hugely successful trial (that saved customers a year of downtime – equal to almost £250,000 – with repair efficiency up by 93 per cent and a reduction of over 2.5 tonnes of CO2), we have decided to invest in the augmented reality technology to allow us to support our world class technicians and valued customers alike. As part of our Working With You promise, we are committed to keeping customer vehicles on the road and minimising downtime – this technology provides the perfect solution by reducing the time a van spends in the workshop as well as improving the sustainability of our technical support operation.
Tech Live Look is the kind of digital innovation Porsche values because it raises the quality of the customer experience. By solving issues faster, our dealer partners can get their customers back into cars with less disruption. And our overall service quality increases as we share expertise more efficiently between our experts and dealer technicians.
Tech Live Look has gained a new level of significance for us in the current situation. It accelerates the service on the vehicle and, most importantly, helps ensure customers’ mobility at a critical time.
DIGITIZATION OF AFTER SALES OPERATIONS
The Atheer Front Line Worker Platform enables the digitization of dealer technician support, quality monitoring, warranty parts checks, optimization of warranty/recall management processes, new vehicle inspections, audits, training, and ultimately the customer service experience.
INSTRUCTIONS IN ACTION
Smart technical information bulletins and other work instructions
Smart technical information bulletins, recall checklists, and all types of visual work instructions can be authored and edited without coding, so that all technicians get the most useful and relevant instructions for the work they need to do. In the flow of work.
SEE AND GUIDE
See what your
dealer teams see
Atheer’s AR-enabled AiR Sessions let you securely deliver expertise to anywhere in the world, even where bandwidth is limited, on the devices your dealer’s technicians prefer to use.
Multi-party calling, scheduling, information sharing, recording, and the playback of sessions all included. You can even annotate on live video and still images.
STREAMLINE WARRANTY PROCESSING
Speed warranty diagnosis and adjudication
Digitize your warranty parts check and clearing processes using Atheer AiRForms. Seamlessly capture claim evidence and supporting media for more effective adjudication and processing. Adjudicators can easily jump into Atheer’s video AiRSessions to diagnose complex issues and speed settlement.
IMPROVEMENT IN THE FLOW OF WORK
Empower your manufacturing
teams to do their best work
Rapidly digitize and augment your manufacturing procedures, inspections, checklists, and audits with Atheer’s no code platform.
Deploy your digital procedures to your front line manufacturing teams with one click – across all the devices they use.
Get real time insights as work is performed across your manufacturing lines allowing for the continuous improvement of your most important operations.