Why Field Service Needs AR
Field service technicians are constantly on the move, working in all types of weather and often in remote locations. They need easy, fast, reliable access to the experts, guidance and the digital resources required to complete their work.
“In field service (we look at) how can we improve the reliability of our network so that our customers can see a faster repair time? How can we avoid sending experts out to the field? How can we leverage support more effectively so that we’re not have to send those key team members to remote sites?”
Parm Sandhu, Director of Network and System Operations at Canada’s TELUS Corporation, in conversation with Chief Operating Officer Amar Dhaliwal and VR/AR Association Global Executive Director Kris Kolo
